Freight Shipping Done Your Way

Whether you prefer us to handle all of the freight shipping

details or like to use your own carriers, we’ve got you covered.

Freight Shipping with Direct Liquidation

  1. During checkout, select your shipping address type (residential or commercial).
  2. If shipping to residential, indicate whether a lift gate is required.
  3. Select “Freightquote” to see a list of carrier options.
  4. Select the freight carrier of choice from the provided list.
  5. Complete your checkout.
  6. Direct Liquidation handles the rest of the shipping details.
  7. You will be notified by email when your order ships.

Buyer-Arranged Freight Shipping (or Self Pickup)

  1. During checkout, select “Arrange My Own Shipping” from the list of provided shipping options.
  2. Complete your checkout.
  3. When your order has been prepared for shipping, you will be notified by email.
  4. In the email notification you will be prompted to log in to your Direct Liquidation account to complete a Bill of Lading (BOL) and schedule a pickup appointment. Please note, not all orders can be scheduled through the Direct Liquidation website. Please contact customer service for assistance with these orders.
  5. Upload your BOL and schedule a pickup time. It is the customer’s responsibility to acquire a BOL from their carrier and communicate the arranged pickup time with them.
  6. Your carrier should then arrive at our facility at the scheduled time for pickup. You must ensure that the driver has a matching BOL to the one that was uploaded to the order, or the shipment will not be loaded.
  7. When the shipment is released, you will be notified by email that your order has shipped.
  8. You can follow the progress of your shipment through your carrier.

Important Details for Bank Wire Payments:

  • You have three (3) business days to issue the payment
  • The customer name on the bank account wire must match the company name used when placing the order
  • Please send a wire transfer (or Behalf* payment) only, we do NOT accept ACH payments
  • Please include the Order ID on the reference of your wire. If paying for multiple orders, please include all Order IDs
  • Once the payment is applied by our billing department, you will receive an email confirmation

Important Policies & Requirements

  • We can ship to any address in the continental United States for US-based inventory and any address in Canada for Canada-based inventory. We do not ship internationally. If you require international shipping arrangements, contact our customer service to receive a customs broker contact who can assist you.
  • Any buyer who arranges their own shipping is responsible for the carrier receiving payment regardless of whether the buyer’s broker has been paid.
  • If shipping to a residential address, it’s the buyer’s responsibility to ensure the carrier provides a lift gate to unload the pallet(s).
  • Any buyer who arranges the shipping of purchased goods waives the right to claim damages or non-conformity of goods once the goods are released by the seller.

Pickup Appointments

  • Warehouse Pickup Policy

    To ensure efficient order processing and timely collections, please review the following pickup requirements:

    • Pickup by Appointment Only: All warehouse collections must be scheduled in advance. Drivers arriving without a confirmed same-day pickup appointment will not be permitted to collect goods.
    • Required Shipping Documentation: Drivers must present a valid Bill of Lading (BOL) or collection document that matches the details provided with the order. Orders cannot be released if the documentation does not match.
    • Arrival Time: Please arrive at your scheduled pickup time. Arrivals more than 2 hours late may result in the appointment being cancelled and your order being rescheduled. Any additional transportation or scheduling costs resulting from missed appointments are the responsibility of the buyer.
    • Storage Fees: Orders that have been paid for but are not collected within 5 business days of becoming available for pickup will incur a storage fee of €7 per pallet per day until collected.
    • Uncollected Orders: Orders that are not collected or scheduled for pickup within the required timeframe may be cancelled. A 10% restocking fee based on the total order value may apply, and repeated non-collection may result in restrictions on future purchases.
    • Late Appointment Cancellations: Pickup appointments cancelled within 24 hours of the scheduled collection time may be subject to a €150 cancellation and handling fee.

    We appreciate your cooperation and look forward to providing a smooth and efficient collection experience. If you need to reschedule or have any questions regarding your pickup, please contact our customer support team as soon as possible.

Main Menu