Return & Refund Policy

Welcome to Liquidation Spot. We value every customer and strive to provide high-quality wholesale products and liquidation pallets. Because many of our products are sourced from customer returns, overstock inventory, shelf pulls, retail closeouts, and liquidation stock, this Return & Refund Policy explains your rights, our responsibilities, and the conditions under which returns, refunds, or exchanges may be accepted.

By placing an order through https://liquidationspot.nl, you agree to the terms outlined below.

1. Overview

Liquidation Spot supplies wholesale products to businesses and individual customers throughout the Netherlands and Europe. Due to the nature of liquidation inventory, products may vary in condition depending on the listing.

Each product page clearly states the product condition whenever applicable.

Possible product conditions include:

Brand New
Overstock
Customer Returns
Shelf Pulls
Refurbished
Open Box
Mixed Condition
Untested (where stated)

Please read product descriptions carefully before making a purchase.

2. Return Eligibility

We accept returns under the following circumstances:

You received the wrong product.
The item arrived significantly damaged during transport.
The item is defective and was sold as brand new.
The product differs substantially from its description.

To qualify for a return:

Contact us within 14 days of receiving your order.
Return the item within 14 days after approval.
The item must be unused (unless defective).
Products must be returned in their original packaging where possible.
All accessories, manuals, and included components must be returned.

3. Non-Returnable Items

Due to the nature of liquidation inventory, the following items cannot normally be returned:

Liquidation pallets
Customer return pallets
Overstock pallets sold “as described”
Shelf pull pallets
Mystery pallets
Mixed merchandise pallets
Truckloads
Clearance inventory
Final sale items
Items marked “No Returns”
Products damaged due to misuse
Products modified after delivery

Because pallet contents are sold based on manifests and condition reports, minor variations or cosmetic imperfections do not qualify for returns unless the product differs significantly from the listing.

4. Business Purchases

Many purchases on Liquidation Spot are business-to-business (B2B) transactions.

Unless otherwise agreed in writing:

Wholesale orders are considered final once shipped.
Businesses are responsible for reviewing product descriptions before purchase.
Returns on wholesale orders are only accepted where legally required or where an error has occurred on our part.

5. Damaged Deliveries

If your shipment arrives damaged:

Inspect the package immediately upon delivery.
Take clear photographs of:
- The packaging
- Shipping label
- Damaged product
Notify us within 48 hours of delivery.
Do not discard the packaging until your claim has been reviewed.

Failure to report shipping damage within 48 hours may affect your claim.

6. Incorrect Orders

If you receive the wrong item, please contact us within 7 days of delivery.

Once verified, we will arrange one of the following:

Replacement
Exchange
Refund
Collection of the incorrect item

Where the error is ours, we will cover the return shipping costs.

7. Defective Products

If a product sold as Brand New develops a fault immediately after delivery, please contact our customer support team.

Depending on the circumstances, we may offer:

Replacement
Repair (where applicable)
Partial refund
Full refund

Evidence such as photographs or videos may be required.

8. Return Process

To request a return:

Step 1

Contact our customer service team.

Provide:

Order Number
Name
Email Address
Product Name
Reason for Return
Supporting Photos (if applicable)

Step 2

Wait for return authorization.

Do not return products without approval.

Step 3

Package the item securely.

Include:

Original packaging where possible
Accessories
Documentation

Step 4

Ship the item using the approved return instructions.

9. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method.

Processing times vary depending on your payment provider but are generally completed within 5–10 business days after approval.

10. Partial Refunds

In certain situations, a partial refund may be offered instead of a full refund.

Examples include:

Minor cosmetic damage
Missing non-essential accessories
Customer-preferred partial compensation
Products returned in a different condition

11. Return Shipping Costs

If the return is due to:

Our Error

We will cover reasonable return shipping costs.

Examples:

Wrong product shipped
Manufacturing defect (where applicable)
Incorrect listing

Customer Preference

If returning due to:

Changed your mind
Ordered the wrong item
No longer needed

The customer is responsible for return shipping costs unless otherwise required by law.

12. Order Cancellations

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation is no longer possible.

If you wish to cancel an order, please contact us immediately.

13. European Consumer Rights

Consumers purchasing from within the European Union may have rights under applicable consumer protection laws.

Where the legal right of withdrawal applies, customers may cancel eligible purchases within 14 days of receiving their goods.

Please note that certain business purchases, customised products, and liquidation inventory may be exempt from this right under applicable law.

14. Refund Exceptions

Refunds will not be issued for:

Normal wear and tear
Cosmetic imperfections disclosed in the listing
Customer misuse
Accidental damage after delivery
Improper installation
Products modified after purchase
Missing accessories caused by the customer

15. Force Majeure

Liquidation Spot shall not be liable for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Transport disruptions
Customs delays
Government restrictions
Industrial action
Cybersecurity incidents

16. Contact Us

If you have questions regarding returns or refunds, please contact us.

Liquidation Spot

Website: https://liquidationspot.nl

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Business Address: [Insert Business Address]

Our Commitment

At Liquidation Spot, we are committed to providing a transparent, fair, and reliable buying experience. Every order is handled with care, and we work to resolve any issues promptly and professionally. By sourcing quality wholesale and liquidation inventory and clearly describing product conditions, we aim to build long-term relationships with our customers across the Netherlands and Europe.

We encourage customers to review product descriptions carefully and contact our team before purchasing if they have any questions about an item’s condition or suitability.